Shipping policy

United States

Free shipping on all orders to the lower 48 states.

International

We ship to the following countries via DHL. Rates are calculated at checkout based on destination and weight:

Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom.

If your country isn't listed, we can't ship there yet. Email us anyway and we'll tell you if that changes.

Duties, taxes, and customs fees

International prices don't include import duties, VAT, or customs charges. Those are set by your country, not by us, and they're your responsibility as the importer. DHL will usually collect them before delivery.

We can't estimate these in advance and we can't mark packages as gifts or declare a lower value. Declaring a watch as anything other than what it is, at the price you paid, is customs fraud, and we won't do it.

Processing and delivery

Pre-orders ship on or before 31 December 2026. Delivery is not guaranteed before Christmas.

Once your order ships you'll get tracking by email. Delivery times after that are DHL's, not ours, and customs clearance can add time we can't predict.

Lost or damaged shipments

If your watch arrives damaged, photograph it and email us within [7 days] and we'll sort it out. If tracking shows delivered and you don't have it, contact us and we'll open a claim with the carrier.

Address accuracy

Check your address before you order. We can change it before the package ships, but once it's with DHL we can't redirect it, and packages returned as undeliverable will be reshipped at your cost.

Questions: info@timewornwatches.com